1. Who we are and what this covers
We are the DineHalo team. This notice covers our public website, venue and staff accounts, guest table experience and support conversations.
For privacy questions or complaints, contact the DineHalo team by call or WhatsApp at +91 95499 92949. Every day, 9 AM–9 PM IST.
2. Information we handle
Owners and staff may supply names, contact details, venue details, account information, menus, prices, photographs and other uploaded content. People contacting us may share their name, venue, city or area, phone number, email and the details of their request.
Guest information can include a table session, a verified phone number when required, orders, service requests, bills, invoices and message delivery records. We also handle technical information needed to keep the service working, such as session identifiers and security logs.
Subscription records include the chosen billing arrangement, payment references, payment status and authorisation records. Payment providers handle payment credentials through their own payment flow; please do not send us full card details or OTPs.
3. Why we use it
We use information to set up accounts and venues, display menus, route table orders and requests, prepare bills and invoices, manage subscriptions, deliver requested messages, answer support requests and protect the service from misuse.
Menu uploads may be processed by AI to prepare a menu for the owner to review. Offer suggestions are also assistance for the owner, who decides what to use. Uploaded content may contain personal information, so only include what is needed for the task.
Transactional messages, such as verification messages and requested invoices, are separate from optional product updates and marketing. Optional updates require the appropriate permission, and you can ask us to stop them without cancelling essential service messages.
4. Your venue and DineHalo
The venue decides how to use guest information for its food service and is responsible for explaining its own practices, giving required notices and obtaining permissions where needed. DineHalo operates the software that supports those activities.
DineHalo also handles information for its own account administration, subscription billing, support and service security. A request about a restaurant’s records may require us to work with that venue before we can respond.
5. Service providers and processing locations
Our infrastructure includes Vercel for hosting, Supabase for authentication and database services, Cashfree for supported subscription payments, Resend for email and Cloudflare R2 for backup storage. Messaging and AI requests use the integrations enabled for the relevant service. Information is shared with these providers as needed to perform that service.
Our Contact page embeds Google Maps. When the map loads, your browser connects to Google, which receives information such as your IP address and browser details and may use cookies according to its own privacy policy.
Providers may process information outside India. We do not promise India-only storage. Contact us with questions about the providers used for your account or a particular AI or messaging request.
Information may also be disclosed when necessary to meet a legal obligation, address fraud or protect lawful rights. Provider access should be limited to the purpose for which the service is used.
7. Retention and deletion
Information is kept for the service purpose and any applicable accounting, security or legal obligation. Closing an account or requesting deletion does not necessarily allow immediate deletion of invoices, payment evidence or records subject to a legal hold.
Retention depends on the record and its purpose. Contact us to discuss the records linked to your account and a deletion request. Backup copies have a separate lifecycle and may remain until they expire; deletion from active systems does not erase every backup immediately.
8. Access, correction and privacy requests
Call or WhatsApp the DineHalo team at +91 95499 92949 to request access, correction or deletion, withdraw an optional permission, or raise a privacy concern.
We may need to verify that the request relates to you or that you are authorised to act for the venue. Send enough information to identify the account or record, but never send a password, OTP or full payment credential. We will explain any legal reason that prevents us from fulfilling a request.
9. Children’s information
Venue accounts must be managed by people authorised to act for the business. Children may use a guest menu with their family. Please avoid supplying personal information about a child unless it is needed and you have the authority and permission required by law.
If you are a parent or guardian and believe a child’s information has been handled without the required permission, contact us so we can investigate and address the request.
10. Complaints and changes
Raise privacy complaints with the DineHalo team by call or WhatsApp at +91 95499 92949. Include enough detail to identify the concern. We will review it and explain our response. Applicable legal remedies remain available.
The date above shows when this notice was last updated. We will explain material changes through an appropriate channel, such as an account notice or direct message.