1. What this policy covers
This policy covers subscriptions provided by the DineHalo team. It does not cover food, restaurant service or a guest’s restaurant bill. Those questions should be raised with the venue.
2. When a refund applies
We will refund a duplicate charge, correct an incorrectly charged amount, and refund paid subscription access that DineHalo cannot provide. For an incorrect amount, the refund covers the excess charge.
If no paid access was supplied, the affected subscription payment will be refunded in full. If access was supplied for part of the period, we will assess the fee relating to the period of service we could not provide and explain the calculation.
3. Ordinary cancellation and unused time
Changing your mind, using the service less than expected or cancelling an otherwise available subscription does not qualify for a refund of the current paid period. This applies to both monthly and quarterly billing.
This rule does not remove any refund or other remedy required by applicable law.
4. Cancelling your subscription
You can ask support to stop your next renewal. Ordinary cancellation preserves your access until the current paid period ends. We will confirm the cancellation and the date your paid access ends.
5. Requesting a refund
Call or WhatsApp us at +91 95499 92949. Include your venue name, account contact details, payment reference or receipt, payment date and the reason for the request.
We may ask for further information to identify the payment. Never send your password, OTP, full card number or other payment credentials.
6. Review and payment timing
We will decide on a refund request within 7 business days. If we need further information, we will tell you what is missing and keep you informed.
Approved refunds will be initiated within 5 business days after approval, to the original payment method. We will share confirmation when the refund is initiated.
Your bank or payment provider controls when the credit appears in your account. Initiation is not the same as account credit, so we do not promise a bank settlement date. Business days mean Monday to Friday, excluding public holidays in Jaipur, India.
7. Questions and applicable rights
The DineHalo team handles subscription support and refund questions. Call or WhatsApp +91 95499 92949. Every day, 9 AM–9 PM IST.
Please contact us if you believe a charge or refund decision is incorrect. Nothing in this policy limits a right or remedy that cannot lawfully be excluded.